Eligibility for Refunds

You are eligible for a refund if:

• The adapter was not shipped or remains unused in original condition
• You contact us within 5 days of purchase
• You provide the order number and email used during checkout

You are not eligible for a refund if:

• The adapter is physically damaged by misuse
• The device is incompatible with adapter usage
• The device is locked to your carrier and can not use other e-sims
• You purchased the product for a scenario not supported by your device

Technical Issues

If you experience technical problems, LastSIM will:

1. Verify adapter compatibility and setup logs
2. Replace or troubleshoot the adapter when eligible
3. Provide 24/7 technical support

Restricted Payment Methods

PayPal may not be available for certain destinations due to regional or internal PayPal restrictions.

How to Request a Refund

To request a refund, contact support@giga.tel or WhatsApp +55 11 93333-2222 with your order number and reason for the request.